FAQ
Frequently Asked Questions – Peranvall
Welcome to the Peranvall FAQ section — your quick guide to shopping with confidence.
Here you’ll find answers to the most common questions about our products, orders, delivery, and store policies.
Need more help? Our support team is always here for you:
📧 Email: care@peranvall.com
📞 Phone: +44 808 502 0402
🏢 Address: 172 Brick Lane, London, E1 6RU, United Kingdom
General Questions
Q: What is Peranvall?
A: Peranvall is a UK-based fashion brand focused on purposeful design, structured silhouettes, and versatile clothing made for modern professional and creative lifestyles. Each collection is developed with an emphasis on durability, movement, and refined aesthetics.
Q: How can I contact customer support?
A: You can reach us anytime by emailing care@peranvall.com
You may also call us during our customer service hours listed below.
Orders & Shipping
Q: How do I place an order?
A: Simply browse our store, choose your favourite items, and check out securely through our online checkout.
Q: What payment methods do you accept?
A: We accept:
▹ Visa, MasterCard, American Express
▹ Apple Pay & Google Pay
▹ All payments are processed securely in GBP (£)
Q: How long does delivery take?
A: Orders are processed within 1–2 business days.
Standard delivery takes 3–7 business days, meaning most UK orders arrive within 4–9 working days from order confirmation.
Q: Do you ship internationally?
A: Not yet. We currently ship within the United Kingdom only.
Q: Is shipping free?
A: Yes! All UK orders come with free standard shipping — no minimum spend required.
Q: Will I receive tracking information?
A: Absolutely. Once your order ships, you’ll receive a tracking link by email so you can follow your delivery in real time.
Returns & Exchanges
Q: What is your return policy?
A: You may return or exchange any eligible item within 30 days of delivery. Items must be unused, unworn, unwashed, and in original packaging with all tags attached.
Q: How do I return an item?
A: Email care@peranvall.com with your order number and reason for return. Once approved, we’ll send you a free pre-paid return label and instructions.
Q: How are returns processed?
A: All returns are processed via mail. Drop your parcel off at your nearest Royal Mail or approved courier location.
Please keep your proof of postage until your return is confirmed.
Q: Do I have to pay for return shipping?
A: No. All approved returns and exchanges include a free pre-paid return label.
Q: Can I exchange an item?
A: Yes. Exchanges are accepted within 30 days for a different size, colour, or a product of equal value.
Replacement items ship free of charge.
Q: How long do refunds take?
A: Refunds are issued within 7 business days after your return is received and approved.
Refunds are sent to your original payment method in GBP (£).
Q: Are any items non-returnable?
A: Yes. We cannot accept returns on:
▹ Underwear or hygiene-sensitive items opened from sealed packaging
▹ Personalised or made-to-order items
▹ Products marked “non-returnable”
Design & Craft
Q: How are Peranvall garments designed?
A: Each Peranvall piece is developed with a focus on structure, movement, and long-term wear. We prioritise considered silhouettes, durable materials, and versatile design suitable for both professional and everyday environments.
Q: Are Peranvall pieces designed to last?
A: Yes. Our design philosophy prioritises longevity, quality construction, and fabrics selected for extended use rather than short-term trends.
Account & Security
Q: Do I need an account to shop?
A: No — you can check out as a guest anytime.
Creating an account gives you benefits like order tracking, saved addresses, and early access to offers.
Q: Is my personal information secure?
A: Yes. Peranvall uses SSL encryption for all data transfers, and payment information is processed through PCI-compliant secure gateways.
Q: How do I subscribe to the newsletter?
A: Simply scroll to the bottom of our homepage and enter your email address to receive updates, promotions, and new arrivals.
Contact Us
Need assistance? We’re here to help:
▹ Email: care@peranvall.com
▹ Phone: +44 808 502 0402
▹ Address: 172 Brick Lane, London, E1 6RU, United Kingdom
Customer Service Hours (GMT – London)
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm
We respond within 24 hours.
For additional support, please visit our Contact Us page.