Payment Policy

This Payment Policy explains how Peranvall (“we”, “our”, or “us”) handles payments, payment information, and related processes for purchases made through https://peranvall.com

By placing an order with us, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following secure payment methods:

• Major credit and debit cards: Visa, MasterCard, American Express
• Apple Pay and Google Pay (when available at checkout)

All transactions for orders within the United Kingdom are processed in British Pounds Sterling (£).

Payment Information

Accuracy & Responsibility

When placing an order, you agree to provide complete, accurate, and up-to-date billing information, including:

• Email address
• Billing and shipping address
• Payment information

Providing accurate information helps prevent delays in order processing and delivery.

Pricing & Promotions

Pricing Policy

All product prices on peranvall.com are displayed in GBP (£) and include applicable UK taxes.

We reserve the right to adjust prices, modify product availability, or discontinue products at any time without prior notice.

Promotional Codes

• Discount codes must be entered during checkout
• Promo codes cannot be applied after an order has been placed
• Promo codes cannot be combined with other offers unless explicitly stated

Order Confirmation & Receipts

Order Confirmation

After placing your order, you will receive an order confirmation email containing:

• Items purchased
• Selected shipping method
• Billing and contact details

This email serves as your purchase receipt.

Invoice

A detailed invoice will be included in:

• Your shipping confirmation email

Your invoice includes:

• Itemised product list
• Applied discounts
• Shipping or handling fees (if applicable)

Payment Processing

Authorisation

By submitting your payment information, you authorise Peranvall to charge the total order amount to your selected payment method.

All payments are securely processed through encrypted payment gateways that comply with PCI DSS security standards.

Payment Failure

If your payment is declined or fails:

• We will notify you by email
• Your order will not be shipped until payment is successfully completed
• You may be required to use an alternative payment method

Disputes & Chargebacks

If There’s an Issue

If you experience any issues such as incorrect items, missing parcels, or billing discrepancies, please contact us immediately at care@peranvall.com

We will review your case and work to resolve it as quickly and fairly as possible.

Chargebacks

All chargebacks are thoroughly investigated.

If a chargeback is found to be unfounded or fraudulent, the customer may be responsible for:

• The full order amount
• Any associated administrative or investigation fees

Contact Us

Need assistance? We’re here to help:

▹ Email: care@peranvall.com
▹ Phone: +44 808 502 0402
▹ Address: 172 Brick Lane, London, E1 6RU, United Kingdom

Customer Service Hours (GMT – London)

▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm

We respond within 24 hours.

For additional support, please visit our Contact Us page.